# Trackunit ┃ Trust Center

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## Security & Information Assurance

- [IRIS Platform Security Certification \(ISO 27001:2022\)](https://trust.trackunit.com/en/articles/374637-iris-platform-security-certification-iso-27001-2022.md): Here you get Trackunit’s ISO 27001:2013 certificate for the IRIS SaaS platform, issued by Bureau Veritas.
- [Platform Security FAQ](https://trust.trackunit.com/en/articles/374651-platform-security-faq.md): Learn more about Trackunit's IoT platform, Iris, and our Security Principles
- [Trackunit Status Page – Live Service Updates and Known Vulnerabilities](https://trust.trackunit.com/en/articles/374652-trackunit-status-page-live-service-updates-and-known-vulnerabilities.md): Here you get real-time visibility into Trackunit’s system uptime, incidents, and scheduled maintenance activities
- [Cyber Resilience Act reporting obligations \(CRA Article 14\)](https://trust.trackunit.com/en/articles/830310-cyber-resilience-act-reporting-obligations-cra-article-14.md)

## Compliance & Governance

- [Quality Management Certificate \(ISO 9001:2015\)](https://trust.trackunit.com/en/articles/369670-quality-management-certificate-iso-9001-2015.md): Certified quality management system for Trackunit’s IoT hardware and service operations.
- [External Code of Conduct](https://trust.trackunit.com/en/articles/374582-external-code-of-conduct.md): Here you get Trackunit’s Code of Conduct outlining our expectations for ethical, sustainable, and inclusive business practices.
- [Certificate of Insurance](https://trust.trackunit.com/en/articles/374583-certificate-of-insurance.md): Here you find Trackunit’s insurance certificate confirming global coverage for liability, cyber, and professional risks.
- [Privacy Principles](https://trust.trackunit.com/en/articles/380209-privacy-principles.md): Here you get everything you need to understand and manage data protection and privacy compliance with Trackunit.
- [Trackunit as Your Data Act Assistant](https://trust.trackunit.com/en/articles/421548-trackunit-as-your-data-act-assistant.md): Trackunit helps OEMs, rental companies, and contractors stay compliant by supporting their roles as Data Holders, Users, or Recipients.
- [Sanctions Compliance and Restricted Regions](https://trust.trackunit.com/en/articles/529614-sanctions-compliance-and-restricted-regions.md): To comply with EU and US sanctions, Trackunit restricts the use of its services in certain countries and regions. This article outlines how these restrictions work and what they mean for customers.
- [Regulatory White Papers](https://trust.trackunit.com/en/articles/543990-regulatory-white-papers.md): This article contains updated documents on Cyber Resilience Act, Radio Equipment Directive Delegated Act on Cybersecurity and Battery Regulation \(BATT EU\).
- [NDAA Section 889 Compliance Declarations](https://trust.trackunit.com/en/articles/629162-ndaa-section-889-compliance-declarations.md): Here you can find Trackunit’s declarations confirming compliance with NDAA Section 889 requirements for both products and internal operations.

## Logistics, Order Handling & Fulfillment

- [Order Handling & Lead Times](https://trust.trackunit.com/en/articles/376478-order-handling-lead-times.md): Here you get a region-by-region overview of Trackunit’s standard order lead times.
- [What Happens After You Place an Order](https://trust.trackunit.com/en/articles/376487-what-happens-after-you-place-an-order.md): Here you get a clear overview of how Trackunit processes your order from confirmation to delivery.
- [Order Confirmation – When to Expect It and What to Do If It’s Delayed](https://trust.trackunit.com/en/articles/376490-order-confirmation-when-to-expect-it-and-what-to-do-if-it-s-delayed.md): Here you get help understanding your order confirmation timeline and how to follow up if needed.
- [How to Expedite or Change an Existing Order](https://trust.trackunit.com/en/articles/376494-how-to-expedite-or-change-an-existing-order.md): Here you get instructions for changing or accelerating your Trackunit order after it has been confirmed.
- [Can I Pick Up My Order Myself?](https://trust.trackunit.com/en/articles/376495-can-i-pick-up-my-order-myself.md): Here you get all the details for arranging your own pickup from Trackunit’s distribution partners.
- [How to Check Product Availability Before Placing an Order](https://trust.trackunit.com/en/articles/376496-how-to-check-product-availability-before-placing-an-order.md): Here you get guidance on how to check if a Trackunit product is in stock or available for delivery.
- [Where Can I Find My Tracking Number?](https://trust.trackunit.com/en/articles/376747-where-can-i-find-my-tracking-number.md): Here you get guidance on how and when to expect your order tracking number from Trackunit.
- [Can My Part Number Be Added to Trackunit’s Documents?](https://trust.trackunit.com/en/articles/376754-can-my-part-number-be-added-to-trackunit-s-documents.md): Here you get answers on how your internal part numbers can appear on Trackunit invoices and confirmations.
- [How Do I Check the Status of My Order?](https://trust.trackunit.com/en/articles/376756-how-do-i-check-the-status-of-my-order.md): Here you get options for tracking the progress of your Trackunit order after it’s placed.